Privacy Policy

1. Who We Are

Fibre Tech Inc. (“Fibre Tech,” “we,” “us,” or “our”) is a fiberglass composite pool resurfacing company headquartered at 2323 34th Way N, Largo, FL 33771. This Privacy Policy applies to our public website at fibretechinc.com and our dealer-facing ordering portal (“Dealer Portal”).

2. Information We Collect

We collect information you provide directly to us, including:

• Name, business name, email address, phone number, and mailing address when you submit an estimate request, dealer application, or contact form.
• Login credentials (email and password) for authorized dealer accounts on the Dealer Portal.
• Order information including products selected, quantities, and shipping address.
• Payment information processed through QuickBooks Payments — we do not store payment card data directly.

3. How We Use Your Information

• To process and fulfill product orders placed through the Dealer Portal.
• To create and send invoices and estimates through QuickBooks Online.
• To communicate order status, shipping, and payment information via email.
• To respond to inquiries submitted through our website.
• To maintain and improve our services.

4. SMS/Text Messaging Privacy Policy

Fibre Tech Inc. may collect your mobile phone number when you voluntarily provide it through our website forms, estimate requests, customer communications, signed agreements, or direct contact with our company.

By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS or MMS messages from Fibre Tech Inc. related to your inquiry, estimate, appointment scheduling, project updates, customer service, account communications, and other service-related communications.

Message frequency may vary depending on your interaction with us. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message we send. After you reply STOP, we may send one final confirmation message to confirm that you have been unsubscribed. You may reply HELP for assistance or contact us directly at the contact information listed in this Privacy Policy.

We do not sell, rent, share, or disclose mobile phone numbers or SMS opt-in consent information to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services, comply with applicable law, or protect our rights.

We may use trusted service providers to help deliver SMS/MMS messages, but those providers are only permitted to use your information to provide services on our behalf and are not permitted to use your mobile information for their own marketing purposes.

5. QuickBooks Integration

The Dealer Portal integrates with Intuit QuickBooks Online to create estimates, invoices, and payment requests. When an order is processed, relevant information (dealer name, address, order line items, and totals) is transmitted to QuickBooks to generate financial documents. This integration is governed by Intuit's Privacy Statement.

6. Information Sharing

We do not sell, rent, or trade your personal information. We may share information with:

• Intuit / QuickBooks — for invoice and payment processing.
• Resend — our transactional email provider, used to send order confirmations and notifications.
• Vercel / Supabase — our hosting and database infrastructure providers.
• Law enforcement or legal process — when required by applicable law.

7. Data Security

We use industry-standard security practices including HTTPS encryption, secure password hashing, and role-based access controls. Dealer accounts are restricted to their own order data. API credentials and secrets are stored server-side only and never exposed to the browser.

8. Data Retention

We retain order and account records for as long as necessary to fulfill business and accounting obligations. Dealer accounts that are deactivated may be retained in our records for up to 7 years for accounting purposes.

9. Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information. To do so, email us at sethm@fibretechinc.com or call (727) 539-0844.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact